FAQ

FAQ

1. Problems to open and save documents in ProjectCoordinator
2. How do I change language in Project Coordinator
3. How do I upload a document to the portal
4. Internet Explorer block windows from ProjectCoordinator
5. How do I change acess to folders and documents in ProjectCoordinator
6. How do I create a new user
7. Remove stored passwords PC / MAC
8. Connect to Document Management using WebDAV
9. Problems to open and print documents, Office 2010
10. Problems with DMK component in 64-bit Windows
11. Review is not open properly in Safari
12. Configure and work with files off-line (only for Xythos for Windows)
     

Problems to open and save documents in ProjectCoordinator

If  I click on a document, in ProjectCoordinator,  I can only save the document locally, I can not edit and save it directly to the portal.

If you have a PC and use Internet Explorer, you can install the DMK component.
When you go to Documents in ProjectCoordinator, there is a button "Install DMK".
Click the button and follow the onscreen instructions.

NOTE: To install and use the DMK component, you must use Windows and Internet Explorer.
 

How do I change language in Project Coordinator

You select and change the language in My Settings.Follow the instructions in the Online Help for Project Coordinator, click on the link below.

My settings

How do I upload a document to the portal

How to upload documents is described in the Online Help for Documents under the title Upload documents. Follow the instructions in the Online Help for Project Coordinator, click on the link below.

Upload documents

Internet Explorer block windows from ProjectCoordinator

To avoid blocked windows, (windows that open when you click on toolbar buttons
in the toolbar), do the following settings in Internet Explorer.

1. Launch Internet Explorer.
2. Click "Tools" in the menu bar and choose "Internet Options".
3. Click the "Security" tab in the window that appears.
4. Click "Trusted Sites" in the panel titled: "Select a Web content zone to specify its security settings."
5. Click the "Sites" button to open the "Trusted sites" window.
6. In case the current ProjectCoordinator portal/room is running securely (https), ensure that “Require server verification (https:) for all sites in this zone” is checked. In case the current ProjectCoordinator portal/room is not running securely (http), ensure that “Require server verification (https:) for all sites in this zone” is unchecked
7. Type the website desired to allow (ex.http://projectcoordinator.net) into the "Add this website to the zone:" field and click "Add".
8. Click "Close" to accept the changes.
9. Click "OK" in the Internet Options window to complete the process.

NOTE: Add only web pages you know and can trust in "Trusted Sites".
 

How do I change acess to folders and documents in ProjectCoordinator

How to change acess is described in the Online Help for Documents under the title Edit properties of documents. Follow the instructions in the Online Help for Project Coordinator, click on the link below.

Edit properties of documents

How do I create a new user

How to create a new user is described in the Online Help for Team under the title Users - creating, editing and deleting.Follow the instructions in the Online Help for Project Coordinator, click on the link below.

Users - creating, editing and deleting

Remove stored passwords PC / MAC

Remove stored login information from your PC

1. Select Start menu
2. Select "Control panel"
3. Click on "User Accounts"
4. Click on "Manage User Accounts"
5. Select "Advanced" tab
6. Click on "Manage Passwords" button
7. Select the portal from the list "Generic Credentials", (i.e. Yourportal.com) by click on the arrow at the back of the line.
8. Select "Remove from vault"

Remove stored login information from your MAC

1. Open a new Finder window by click on the icon in the dock
2. Navigate to "Utilities" folder, located in the "Applications" section of the Mac hard drive
3. Double click on "Keychain Access" icon to open the password utility
4. Select "Passwords" in the list of categories in the lower left corner of program window
5. Click on the stored password that you want to remove from your computer
6. Go to "Edit" in the menu bar and select "Delete".
7. Click "Delete" again to confirm your selection

Connect to Document Management using WebDAV

How toConnect to Document Management using WebDAV is described in the Online Help for Documents under the title Connect to Document Management using WebDAV. Follow the instructions in the Online Help for Project Coordinator, click on the link below.

Connect to Document Management using WebDAV

Problems to open and print documents, Office 2010

If you have enabled protected mode, all files from the web is open in a read-only view. This means you can not edit the files.
To disable protected mode in Microsoft Office 2010, follow the steps bellow:

1. Run one of the Microsoft Office 2010 applications (e.g. Word 2010)
2. Click on File menu, and select "Options"
3. In the “Options” dialog, select "Trust Center" in the left panel
4. Click on "Trust Center Settings" in the right panel
5. Select "Protected View" in the left panel of “Trust Center” dialog
6. Disable one of the protected mode options by click on the check box
7. Click "OK"

NOTE: To disable protected mode in every application of the Microsoft Office 2010 pack, you must repeat the procedure
above for each application in Microsoft Office 2010.

Problems with DMK component in 64-bit Windows

In the default installation of a 64-bit Windows 7, there are two versions of Internet Explorer installed, (one 64-bit Internet Explorer and one 32-bit Internet Explorer).
The 64-bit version of Internet Explorer does not support AktiveX components.
Our DMK component is only compatible with the 32-bit version.
Here is a little instruction how you can run the 32-bit Internet Explorer on a PC with installed Windows 64-bit version:

Run 32-bit Internet Explorer

1. Start an Explorer window and navigate to the folder: "C:\Program Files(x86)\Internet Explorer\"
2. Double-click the file: "iexplore.exe"

Create a desktop icon to the 32-bit Internet Explorer

1. Select and create a shortcut to the file "iexplore.exe" located in the "C:\Program Files(x86)\Internet Explorer\" folder.
2. Copy the shortcut to the desktop.

Uninstall DMK component

It may be that the DMK component is not installed correctly, (if you have installed DMK from the 64-bit Internet Explorer).
To be on the safe side uninstall the DMK component and reinstall it from the 32-bit version of Internet Explorer.

1. Select Startmenu and select "Control Panel"
2. Select "Programs and Features"
3. Double-click on the "Project Coordinator DMK"
4. Select "Yes" in the pop-up window

Install DMK component

1. Start the 32-bit Internet Explorer and log in to Project Coordinator.
2. Go to the Documents folder, now should the "Install DMK" button be available in the window.
3. Click the "Install DMK" button to install DMK component, follow the onscreen instructions.

Review is not open properly in Safari

If you click on an review invitation in Safari and get an error message
that a pop-up is blocked and no window appears, change the pop-up settings in Safari:

1. Choose "Preferences" from the Safari menu.
2. Click the "Security" tab
3. Remove the selection in the check box "Block pop-up windows"
    

Configure and work with files off-line (only for Xythos for Windows)

NOTE: Off-line functionality is currently not supported by Xythos for MAC

Configure Xythos so that files and folders are available offline

1. Start Xythos Drive
2. Press the button "Work Online"
3. Select first file or folder to be accessible Offline, (select it in the Explorer window that is connected to the server).
4. Right-click on the selected file/folder and select "Always Available Offline" from the pop-up menu
5. Repeat step 3 and 4 for all files and folders that shall be accessible off-line
6. Click on the "Disconnect" button in the Xythos Drive window
7. Select the "Offline" tab in the Xythos Drive window and select the setting for how and when synchronization  with the server should be performed.
8. If you want to synchronize manually, click to deselect "On connection" and "On disconnections", synchronization are then made manually by pressing the button "Synchronize Now", (if you choose this option there is no automatic synchronization).

Working with files and folders Off-line

1. Start Xythos Drive
2. Press the button "Work Offline", (Xythos driver connects to a "virtual drive" with the same content, and with all the "Remote configured" files and folders, (see above),  available in an Explorer window, (it looks like you are connected to the server).
3. Navigate to the file in the Explorer window and work with it as if it had been stored on your computers hard drive.
4. When you have finished your work, click on the button "Disconnect" in the Xythos Drive window, the "virtual disk" is disconnected

Synchronize the updated files and folders Online

1. If automatic synchronization is selected, the synchronization and update of changed files and folders appears when you connect to the server (when pressing the "Online" button in the Xythos Drive window).
2. If manual synchronization is selected, the synchronization and update of changed files and folders appears when you press the button "Synchronize Now" in the "Offline" tab in the Xythos Drive window.
3. If someone else has updated a file on the server so that the versions of a file is different a pop-up window appears where you can choose the appropriate action.