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Support
Support is provided for the latest official version of our tools and is normally available during office hours 9.00-16.00, CET. Exceptions to the normal office hours can occur.
| Support / Pricing | DESCRIPTION | |
|
Online help Free |
Online help found in the tools. Help documentation can also be downloaded in PDF format from the online support. | |
|
Online support Included in all product |
The Online support with a helpdesk management system, frequently asked questions and downloading of files. |
|
|
Portal administrator and Room administrator support Included in Project Coordinator® Portal Edition* and DocumentCoordinator® Portal Edition* |
Telephone support or e-meeting helpdesk support avaliable during office hours (09:00-16:00 CET) given to the portal administrator and room administrators appointed by the Buyer. |
|
| Extended user support |
Depending on the customers needs. Customized agreement with the customer. |
* The Mandatory Software Assurance and Support fee is a yearly and mandatory fee, corresponding to 18% of ALL license costs.
To contact our support, choose one of the options below:
Online Support
Go to our Online Support to access Support information, Knowledge Base, Downloads area and more. Where you can also find the online help documentation.
Email Support
If you experience problems when working with our products or if you think something should function differently, send an email to the Designtech Support Team: support@designtech.se
Telephone Support
If you are using ProjectCoordinator® Portal Edition or DocumentCoordinator ® Portal Edition and you are one by our customer's appointed Portal Administrator or Room Administrator, you are welcome to contact our telephone support: +46 (0)920 37737
